1. General Information
This Privacy Policy explains how we collect, use, and protect your personal data when you use our website and services.
We take the protection of your personal data seriously and handle it in accordance with the EU General Data Protection Regulation (GDPR).
2. Data Controller
The responsible party for data processing on this website is:
Hair by Joan
Schlüterstrasse 54, 10629 Berlin
info@hairbyjoan.com
3. Collection and Use of Personal Data
We collect and process personal data when you:
Book an appointment via Treatwell
Contact us by Instagram
The data we may collect includes:
Name
Phone number
Email address
Date of birth
Appointment details
Communication content
We use this data only to:
Manage appointments
Provide our hair salon services
Communicate with you
Respond to inquiries
4. Online Booking via Treatwell
We use Treatwell for appointment bookings.
When you book an appointment, Treatwell may process the following data:
Name
Contact details (phone number, email)
Booking information
Treatwell acts as a data processor and processes data in accordance with GDPR.
For more information, please refer to Treatwell’s Privacy Policy.
5. Communication via WhatsApp
We use WhatsApp to communicate with clients regarding appointments and services.
Please note:
WhatsApp is operated by Meta Platforms Inc.
Data may be processed on servers outside the EU
By contacting us via WhatsApp, you agree to this form of communication
We only use WhatsApp to respond to inquiries and manage appointments.
6. Communication via Instagram
We use Instagram to communicate with clients and for business purposes.
Instagram is operated by Meta Platforms Ireland Ltd. When you interact with us via Instagram (messages, comments, etc.), your data may be processed by Meta.
We only use this data to respond to messages and manage communication.
7. Legal Basis for Processing
We process your personal data based on:
Article 6(1)(b) GDPR (performance of a contract)
Article 6(1)(a) GDPR (consent, where applicable)
Article 6(1)(f) GDPR (legitimate interest in communication and service provision)
8. Data Retention
We store your personal data only for as long as necessary to:
Provide our services
Fulfill legal obligations (e.g., tax regulations)
After that, data will be deleted.
9. Your Rights
You have the right to:
Access your personal data
Correct inaccurate data
Request deletion of your data
Restrict processing
Object to processing
Request data portability
You also have the right to lodge a complaint with a data protection authority.
10. Data Sharing
We do not sell your personal data.
We only share data with third parties when necessary for:
Appointment booking (Treatwell)
Communication (WhatsApp, Instagram)
Legal obligations
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal or operational changes.